1. Scope
These terms govern the use of Prompt Office by businesses. The service is offered to businesses only, not to consumers. Anyone signing up confirms that they are acting in the course of a trade or profession.
2. What the service is
Prompt Office takes in enquiries by telephone, email, website, WhatsApp and Telegram, files them in one customer record, answers some of them automatically, and reports them back to the business. Which steps the business leaves to the software is the business's own setting; without that release, every outbound message is put in front of a person before it leaves the building.
3. Access and accounts
Each person gets their own access; credentials are not shared. A second factor is mandatory for owners and is enforced technically — without one, no screen of the application is reachable. The business is responsible for withdrawing the access of anyone who leaves.
4. The business's obligations
The business remains responsible for communicating with its own customers. In particular it confirms that it holds the consent required for promotional messages, that it announces call recording where the law requires it, and that address data from outside sources is used only as Art. 14 GDPR permits. The software checks these points before every send and refuses one where the answers are missing; that check does not transfer the responsibility.
5. Data
For its own customers' data the business is the controller under the GDPR and we process it on its instructions. How that happens, and which processors are involved, is set out in the privacy notice. The business can export its complete data at any time, and the application requires an export to exist before it will delete anything.
6. Prices and payment
The pricing model, billing period, due dates and the consequences of late payment are not settled here. Until they are, only what was agreed with you in writing applies — a figure is deliberately absent from this section.
7. Term and termination
Minimum term, notice period and the form notice must take are not settled here. What was agreed individually applies.
8. Availability
No particular availability is promised. A percentage is deliberately absent while none has been measured and none agreed — a promised uptime nobody tracks is worse than none. Planned maintenance is announced in advance.
9. Liability
This text contains no liability clause of its own, so the law applies as written. One thing can be stated now: the software makes no commercial decisions for you. What it drafts is to be checked before it is sent — except for the steps you have expressly released.
10. Changes to these terms
Changes are announced in text form with reasonable notice. Every version carries a version number, and the application records which version an account accepted.
11. Final provisions
German law applies. No place of jurisdiction is agreed here, so the statutory rules govern. Should any provision be invalid, the remainder stays in force.